Privacy Policy

The information we collect depends on how you interact with Progress.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name
• Company name
• Business address
• Email address
• Telephone number
• Job title or role
• Account and login information
• Billing and subscription information
• Information submitted through contact, demo, support, or signup forms
• Communications with our sales, training, support, and client services teams
• Information provided during implementation and onboarding

Customers may also provide information to Progress while using the platform, including information relating to their employees, technicians, customers, vendors, jobs, estimates, invoices, purchase orders, documents, equipment, schedules, and other business operations.

Information Collected Automatically

When you use our website, application, or services, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Dates and times of access
• General usage and interaction information
• Application and system performance information

We may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, and improve our services.

We may use information we collect to:

• Provide and operate Progress Job Management
• Create and administer customer accounts
• Process subscriptions and payments
• Provide onboarding and implementation services
• Provide customer support and training
• Respond to questions and requests
• Schedule and conduct product demonstrations
• Communicate about accounts, services, and product updates
• Improve existing features and develop new features
• Monitor the performance, reliability, and security of our services
• Diagnose technical problems
• Prevent fraud, misuse, and security incidents
• Analyze website and platform usage
• Meet contractual and legal obligations
• Send marketing communications where permitted by law

Users may opt out of promotional email communications using the unsubscribe mechanism included in those communications.

Businesses using Progress Job Management may upload, create, store, or otherwise process information through the platform ("Customer Data").

Our customers control the Customer Data they place within Progress. Progress processes that information to provide the services requested by the customer and in accordance with our agreements with that customer.

Customers are responsible for ensuring that they have the appropriate authority to collect and provide personal information to Progress.

If you are an employee, customer, vendor, or other individual whose information has been entered into Progress by one of our customers, requests concerning that information should generally be directed to the business that provided your information to Progress.

Progress does not sell personal information for monetary compensation.

We may disclose information when reasonably necessary to operate our business and provide our services, including to:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communications providers
• Analytics and website service providers
• Customer support and business software providers
• Integration providers selected or enabled by customers
• Professional advisers, including attorneys, accountants, and auditors

These providers may access information only as necessary to perform services for Progress, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, regulation, court order, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Progress, our customers, users, or others.

If Progress is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction subject to applicable law.

Progress may allow customers to connect the platform with third-party products and services, including accounting, payment, GPS, payroll, and other business systems.

When a customer enables an integration, information may be exchanged with the third-party provider as necessary to provide the requested functionality.

Third-party services maintain their own privacy practices, and we encourage customers to review those policies before enabling an integration.

Progress may use cookies and similar technologies to:

• Operate essential website functionality
• Maintain user sessions
• Remember preferences
• Understand website traffic and usage
• Improve website and product performance
• Measure the effectiveness of marketing activities

Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their login credentials and for appropriately managing user access and permissions within their organization.

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with contractual and legal obligations, resolve disputes, and enforce our agreements.

Following termination of a customer contract, Customer Data may be archived and retained for up to 90 days. During this period, customers may have an opportunity to export their data. Following the applicable retention period, Customer Data may be deleted in accordance with our data retention practices, except where continued retention is required by law or another applicable agreement.

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how personal information is used or disclosed
• A copy of certain personal information
• Opt-out of certain uses or disclosures where applicable

We will not discriminate against an individual for exercising privacy rights provided by applicable law.

Requests may be submitted using the contact information provided below. We may need to verify your identity before completing certain requests.

California residents may have additional rights under the California Consumer Privacy Act, as amended, where that law applies to Progress.

These rights may include the right to know, correct, or delete certain personal information; to opt out of certain sales or sharing of personal information; to limit certain uses of sensitive personal information; and to receive equal service and pricing when exercising applicable privacy rights.

Progress does not sell personal information for monetary compensation.

If California privacy law applies to Progress and our data practices constitute "sharing" or another activity subject to an opt-out right, we will provide the mechanisms required by applicable law.

Progress Job Management is a business software platform and is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13 through our website or services. If we learn that we have collected such information in circumstances requiring parental consent, we will take appropriate steps to delete it.

Our website may contain links to websites or services operated by third parties.

Progress is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the effective date at the top of this page. Where required by law, we will provide additional notice of material changes.

Questions about this Privacy Policy or requests concerning personal information may be directed to:

Progress Job Management

Email: sales@imskc.com 
Phone: 913-486-9656

For general inquiries, you may also use the Contact page on our website.